Lenovo — Horrible service ever seen

Address:

Hyderabad, Andhra Pradesh

Hi Customer support, Its been a horrible experience with the rude and inexperienced guys at touch service center in Hyderabad Begumpet. I had submitted my Lenovo S960 on Feb 28th with the issue that my mobile does not get charged and also does not get powered on. The service center guy named Anand judged it as motherboard problem and raised a request for Motherboard and the charging port of the phone . Just xerox of the request was provided with his phone number written on it . for 2 days the number was reachable . while he said that the motherboard was fixed, later on there was no update on the mobile and the phone was switched off for 15 days and even if it rings nobody picked up or responded . When i sent a friend today to collect the mobile the mobile was handed over saying that the new motherboard is fixed and its ready. there is no guarantee is the motherboard was replaced . The mobile is in horrible condition with all the scratches and the rear cover is so loose that it makes noise whenever i touch it.The mobile gets charged but very slowly . in 2 hours of charging it got charged for 14 %. Apart from this the volume up and down button does not work . All in all i got a trash piece in return of my phone. I am extremely frustrated and demand a new phone in replacement, because of the damage done to it. It is no longer usable and i cannot move around the service center everyday. My phone is in warranty out of which the service centre has kept the phone for 20 days. IMEI/SN : [protected] SRIN[protected]