Lenovo — Ideapad 3

I have sent my laptop in twice for repair due to not coming on, it is still not working, current case number [protected]. I received it back last week and received a call to check and see if it was working properly, a message was left as i was not at home with a number to call back, when i called the number on Monday 9/16/2021, i was told my case had been moved to another department or something but the person i was speaking to could not transfer me to that department. I don' understand this as i called the number left on the message, the person i was speeking to told me someone would call me on Tuesday 9/17/2021, i have not received a call, i am quite frustrated that it has been almost a month and my laptop is still not working. I fee at this point i should receive a replacement.