Lenovo — Ideapad d330, faulty keyboard and mal practice in giving services and resolving the issues.

I purchased a lenovo ideapad d330 on 18th of December 2020 which has a warranty of 1year from date of purchase hence my product is under warranty. The serial number of which is YX00WM5J.

issue i am facing is the keys are not working for that i lodged a complaint through their website www.lenovo.com and i got a troubleshooting call. When it did not work they had asked me to go their service center located at Prayagraj the address of which is 18B, Dashrath kunj, Anand hospital chowrah, Manmohan park, Katra, Prayagraj, Uttar Pradesh. 211002, another service center which i was made to visit is Lenovo service center, Ambika Tower, 2nd floor Nawab Yusuf Road, Sangam Vihar colony, civil lines, prayagraj, uttar pradesh, 211001, India.

i visited those service centers on 11/october/2021 between 13:00 to 15:00 hours which is 120 kilometers from my place and i was denied any sort of service for my product, instead i was given a number to call and get onsite assistance.

After calling on [protected] on 11/october/2021 around 14:50 hrs i was given another number to call on which i called on 12/october/2021 around 11:39 hours i was given a mail id to mail my issues.

i mailed my issues to the mail id [protected]@lenovo.com to which there is no reply.

i resorted to the twitter handle @Lenovo_in tweeting my issues and they replied with a call which couldn't get through. So i made a call on 13/October/2021 around 10:54 hrs. requesting a call back to which they did.

one Mr. Mahesh Chandra of the company spoke to me and denied aggressively that the service center i visited is not an authorized one and i need to visit again and took 10 minutes time to reply. he called me again after 10 minutes giving me the same address where i visited to go for redressal.

i requested for an onsite redressal because i have already visited that service center and it is not practically possible to visit that again wasting my time and money since it is 120 kilometers from my place and i already did it once at their behest.

i am being denied the services made it is a harassment they are doing to make me travel 240 kilometers wasting my time and money which i ma facing due to their faulty product and irresponsible behavior and services.

kindly provide me a new keyboard at my address B-11, Judges Compound, District and Sessions Court, Fatehpur, Uttar Pradesh 212601, and replace the faulty one. I also pray for compensation for my time wasted and money by travelling and having this faulty product with no genuine services and support. I am facing loss at my work also due to this. Hence a compensation to a tune of 10, 00, 000 is what i seek.