[Resolved]  Lenovo India Pvt. Ltd. — Quality issues in Lenovo P770

Address:

Mohali, Punjab

I have purchased Lenovo P770 handset IMEI no. [protected] approx. a year back. Post usage of handset for 6 months the screen got quite good amount of yellow patches at the bottom. On 03rd May 14, I deposited my handset at your Chandigarh local service centre for service and it was been informed by service centre that there’s an issue in display hardware. As per them the hardware isn’t in the stock and needs to be sourced from outside Chandigarh which will take max of 7-10 days. Unfortunately I got the handset back after 24 days i.e. on 27th May’14. Further unfortunate of me when I reached home, I realized that the ear piece isnt working at all. Again the handset was been submitted at Lenovo Chandigarh service centre for a day long. The service centre executive confirmed that they missed to connect some internal wiring of ear piece while resolving the previous complaint of patches on screen. (Really surprising!!!) The issues doesn’t ends here, as, the moment I started using it, the handset started heating up badly even on idle mode. It was getting heated to an extent of explode during the call. Resultantly I have to start using handfree for my safety. The same was also informed to Gurdeep (service centre executive) telephonically after 2 days of receipt of handset. Unfortune continues:- In Mid of July again noticed yellow patches at the bottom of screen. The handset was again been submitted at your Chandigarh Service Centre on 02nd Aug. During my visit to service centre, while using the handset to transfer data from internal memory to external memory the handset got heated up to an extent. The same was been checked by executive Gurdeep. On 04th Aug, received call from Mr. Gurdeep that there’s again an issue in display hardware which needs to be replaced along with mother board due to which the handset is getting heated up. Now, lenovo is badly pushing me to take back the repaired handset which now has been repaired for three times and not ready to replace it. Gaurav. [protected]