Lenovo — K6 note/ service delay

Address:

400066

To whomsoever it may concern. I'm having lenovo k6 note phone. I bought it on jan end. The phone auto touches now and hangs. I went to service centre in borivali west orchid plaza. The first day they took two hours for checking that the phone has touch problem and usb is not working without any rush... After two hours they called and said the phone is having these these problems and should send it to authorised repair centre. They told they will return the phone within 10 days... I went over there 11th day and now they r telling it will take more 2 days... As it takes time to approve for touchpad and usb. Just for usb they are telling since there are two products usb and touchpad it's taking time... Now if they r not returning my phone in two days i'm going to take legal actions... And the service centre spokesperson are not good at giving answer.. It is there responsibility to talk further for the customers products return and are telling hum log pe thodina rehta company se nahi aaya to hum kya kare... I mean the worst service...