Lenovo — Keyboard and touchpad / cursor not working

Address:

15/19 Indira Nagar, Sector - 15 , behind Union Bank , Lucknow - 226016

Dear Team,
Some keys of my LAPTOP are not working and even the touch pad / cursor is not working properly ... had been to service center at Lucknow and was advised to register the complaint Online, which I did and was given a reference no "[protected]" ... your support team had done trouble shooting for at least 50 minutes yesterday (25/08/2021), however there was no improvement, lastly I was asked to send file to them( as guided), the file was downloaded but no mail id was provided for sending the file ...

Request to kindly look into the issue on priority

Batch no : PF2AJSJ2
Lenovo V15
Invoice no : ATS/827
Purchase date : 10/09/2020