Lenovo — Lack of service & support from lenovo ,no proper answers from support for Device repair status

Address:

Pune, Maharashtra

Hi, i have submitted my lenovo A6000 phone to service center for touch screen issue only after 1 month o[censored]sage where i came to know that Device parts are not available with Lenovo hence they could not even provide when they will repair my phone. when i call customer care they just search IMEI no & tell me that no details are available. really i got rid of things that just Killing my time, giving pain to me that why i have taken Lenovo phone. There is no escalation process, Lenovo team assured me that they will provide update to me on monday 6th july . Till date i have not received single update.