Lenovo — Laptop issue- Need of laptop replacement

Hi Team,
I would like to bring out the concern openly that the Lenovo laptop I had purchased dated -20/may/2020 have been throwing up issues from the time it was purchased. I

Attaching the number of times I had to get in touch with the customer care immediately after purchasing the same. I believed in the Brand and bought this for my purpose whereas it is not of any convenience to me. Also, we took additional warranty by paying from our pocket . Also it’s not even bought in EMI . During this Pandemic time visiting stores and getting these done was a pain but each time I was in the impression that this will be sorted at the earliest and next time I will experience a better resolution. But I would like to tell you that it's getting worse day by day.

I trust that this is not the way Lenovo does the business. I am open to discuss the matter at any forum and hoping that you will respond back at the earliest with a solution to the same. I am not planning to hear about any replacement of parts but I hereby request to replace my laptop entirely with the latest model. I'm not ready to negotiate with the part replacement.
I am attaching the copies of complaint registered, complaint taken in action and the issue of camera with the same. Kindly look into it and revert back as soon as possible at the earliest.

Details of my laptop as follows:

Model : LENOVO IDEAPAD S340i

SL.NO: MP1R3206

PRICE: 59, 999

Complaint registered:

1. September-11-2020

2.October-2-2020

3. December-12-2020

4. June-6-2021

5 September- 08-2021