Lenovo — Laptop - Lenovo Z40

Address:

620014

Dear Sir/Madam, I went through a series of mail communication regarding my laptop service before getting the display replaced in July 2015. Since, I bought my laptop in the U.S, they took almost a month to get parts to fix the issue. I lost one month of my warranty period. I requested for warranty extension for that period. Unfortunately my request was rejected. Three weeks ago, I faced similar problem(display turning off automatically) in my laptop. I took it to the nearby service centre(Lenovo Service Centre - 197, Waheed Somplex, 1 Floor, India Bank Upstairs, Dindugal Road). They said since the laptop was bought in the U.S they will not be able to get the spare parts locally. So they didn't even open it to identify the issue let alone resolving it. My work demands laptop and it is getting hampered because of the problem. I value time and I hope you too value it. I don't have a spare laptop to work. I am missing deadlines on the work and it already made a damage in my career. I am terribly dissatisfied with the customer service of Lenovo right from June 2015. I bought Lenovo laptop because of the brand value the company has. If I had known that they were one of the worst companies when it comes to after sales service, I wouldn't have considered this brand. I will never make such a mistake in my life again. Icing on the cake was, when the service centre returned my laptop covered with dust. When I enquired about the condition, they recklessly said "We keep all the laptops in open place like this only, yours is not an exception". For the hassles I went through and still going through, I demand display replacement free of cost. MO: YB04072032 S/N: YB05038191 Model Name: 20366 Battery: Model Name: L12L4E01 4ICR19/66 Serial No: 11S[protected]ZA0046S8LL