Lenovo — Laptop provided with hole and sticker pasted above it

Purchase Lenovo Ideapad S145 on 31st May 2020, On 12 Aug 2021 while cleaning lap top and QRCode sticker which was almost damaged, removed it and below the stick found small hole and also from key board, letter K got loosened and for same booked complained to Lenovo as I have 1+ 2 years extended warranty for the product.

But Lenovo refused and said it will be not covered under warranty and for hole I need to connect with GBSSYSTEM & Services Pvt Ltd,

and both refused to address the issue as it is too late that I informed them.

GBSSYSTEM didn't even to reply my email.

If product was provided with sticker and used by 10 year kid how we will know that hole is hided behind the sticker.