Lenovo — Lenovo a7000-a smartphone

Address:

Pune, Maharashtra, 411016

Hello Sir/Mam,

I had bought a new lenovo A 7000 mobile on date 1st 2015. IMEI no is [protected]. But after some 6-7 months problem in Radio Signal had been observed and it stop working properly. For the repairing purpose I had submitted my mobile at the authorized service centre (Kavya Enterprises Pune). The service center representative said that the problem was due to motherboard of the cellphone. The cellphone was under warranty hence they changed the Motherboard of the cellphone. Even after changing the Motherboard the fault was not solved but I continued using the phone since the service center was not able to provide the solution.

Again after 6 months the cellphone started giving issues with battery life hence decided to take the device to the service center for check-up. Now since its 13 months after I purchase of this device, it’s out of warranty now. The root cause they found out was faulty motherboard and they asked me to change the same by paying additional Rs.4200. As stated above the motherboard of the device was changed just 6 months back and in such a short period the component went dead.

It is very bad experience with quality and service of Lenovo. I am totally frustrated with this and requested Lenovo to look into this matter. Please replace my phone immediately as it shown sign of faulty parts in such short duration o[censored]se and I had doubt on repairing quality considered experience till now. I want immediately replacement of Motherboard of my phone or return of money.

Please do the needful.

Regards,
Yogesh