Lenovo — Lenovo a7000

bang_alok0987

from Mumbai, Maharashtra

Address:	400097
Website:	support.lenovo.com

I had purchased a lenova a7000 on 24th june 2015 from flipkart.com bearing imei no. [protected]. Within six month of purchase the touch screen began giving problem and so i had been to the service center who in turn repaired and gave it back. Now it’s the second time the same problem has reoccurred. I have sent it to the service center with record number srb2x[protected] now my concern is :-
 have i bought a defective mobile.
 could there is a technical problem for the same to reoccur again.
Since my mobile is under warranty currently i m getting the service free but what if it reoccurs again.
If there is a problem which was been repeated twice during warranty period who will be responsible for paying for the same after warranty.
Since the problem is related to the touch screen which is quite expensive. I request you to recall my old mobile and provide me with a new one at the earliest.
Ame problem has come up after warrenty over last month i have been following from last 8 to 10 months. I demand a replacement now but the company is not answering.

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Lenovo customer support has been notified about the posted complaint.

Aug 18, 2016

Updated by bang_alok0987 Lenovo — Lenovo a7000

1 Review
Ba bang_alok0987 on Aug 16, 2016 Mark as Resolved

I had purchased a lenova a7000 on 24th june 2015 from flipkart.com bearing imei no. [protected]. Within six month of purchase the touch screen began giving problem and so i had been to the service center who in turn repaired and gave it back. Now it’s the second time the same problem has reoccurred. I have sent it to the service center with record number srb2x[protected] now my concern is :-
 have i bought a defective mobile.
 could there is a technical problem for the same to reoccur again.
Since my mobile is under warranty currently i m getting the service free but what if it reoccurs again.
If there is a problem which was been repeated twice during warranty period who will be responsible for paying for the same after warranty.
Since the problem is related to the touch screen which is quite expensive. I request you to recall my old mobile and provide me with a new one at the earliest.
Ame problem has come up after warrenty over last month i have been following from last 8 to 10 months. I demand a replacement now but the company is not answering.& no 1 is answering my call or not giving reply on mail also...If i dont get reply by then then i will complain in consumer court...

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Comments

Wilma Sequeira

from Chennai, Tamil Nadu

Hello ...bang_alok0987

Obviously your problem is going to continue as long as you have any Lenova phone my dear... their all phone are defective... read all the comments and you would be aggrieved to know their grievance. Funny part is even if they replace it with a brand new phone trust me 100% you are going to have the same issues.

I am facing the similar issues..

Good luck