Lenovo — Lenovo a7000 mobile hand set - new handset within a month touch pad not working & wrost service

Address:

Pune, Maharashtra, PUNE

Worst Handset I had ever purchase in my life & Worst service

I had purchase LENOVO A7000 WHITE MOBILE PHONE, IMEI NO – [protected] on 10/08/2015 from Haresh Mobile stores Pune ( Copy of bill attached with this mail). After purchase of handset after 25 days touch pad having some issue and some keys are not operating then I visited Haresh Mobile store and inform them about this issue, they guide me that visit Lenovo authorized service center at Bundgarden road, Ashoka Mall Pune.

Worst Service & Service center -
Due to my busy schedule I visited service center on 10/10/2015 ( Since I am having holiday on Sunday and Service center also closed on Sunday) Person so called Service Engg. Of Lenovo Mr. Subhash told me that, touch pad having problem and need to be replaced and it will take one week submit your handset at our service center and it will be return to you after one week. I am surprised to listen this answer, new phone just a one month old having problem of touch pad and replacement period is one week. I told him give me your senior no, he refused to give any contact no or name. He just give me call center no and mail id. Apart from this he is not ready to listen my problem.

Worst call center –

The call center experience is also shocking, I called up to the call center on 10/10/2015 at 12.35 pm – no –[protected] and Mr. G.Naresh received the call and asked me my all details, I told him all the details along with my problem which I am facing from this handset and service center. He just hold the line for two minute and replied me that Service center is right and follow the service center guidelines, I told him to give me my complaint no or any senior officer name and no, he just adamant and not shared any no or not guide me, complaint no also not given. This is the first call center I had seen who is such reckless not bothered about customers and his problems.

I had purchase this handset by seeing Lenovo brand name and quality in computers but I am sorry to say that it is the worst product, I had no time to give me the handset to the service center for repair for eight days and I am not ready to use such product which need replacement of touch pad in just one month. ( What happened after one year if such incidents is happen in just one month with this handset) so my request is to give me my entire money back or give me the new handset otherwise I am forced to take legal action and raise this issue in media.

Waiting for the favorable reply from company.