Lenovo — Lenovo-BTC offer

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New Delhi, Delhi

I purchased a Lenovo u4170 laptop. I wanted to purchase the two year extended warranty along with Bluetooth speakers in a related offer. However, there were some issues with the input form and I realised that I had actually requested for Lenovo hard disk instead. I raised this issue with Lenovo and asked them to cancel my order so I can place a new one. I underwent a very long procedure for this, it took me 2-3 long weeks. I received an email from Lenovo stating the following: We have solved your query and you will be receiving 2 years warranty and bluetooth speaker as your gift. you dont have to re-register, kindly go ahead with the payment. (This can be verified from the attached image) However, despite all this, the gift that was dispatched to me was the hard disk and not the Bluetooth speakers. This is unacceptable. I paid for this offer after being assured that I'm paying for speakers and not a hard disk. I do not need a hard drive. It is of no use to me. I underwent a very long procedure to order the Bluetooth speakers and made payment only after being assured that I was paying for speakers and not the hard disk from the official Lenovo BTC Offer ID. The hard disk drive has its original packaging intact, kindly arrange for an exchange. The call centre representative was insistent on telling me that she understands my problem but there is nothing that can be done. This is highly irresponsible on their part. I refuse to accept a product that I don't want as opposed to the product that i have paid for. Please get back to me ASAP.