Lenovo — Lenovo carbon x1 4th generation serial no - r90k267s

Address:	New Delhi, Delhi, 110015
Website:	Lenovo India

With reference to so no. [protected] dated 06 july 2017, i have got my laptop last night from the sysnet and mr. Sanjeev saini from sysnet assured me that my laptop is working fine now and now onward i will not face any problems. But when i started using my laptop the following points i have observed:-

1. The hinges of the laptop is losse because of multiple opening of the laptop for the service from past 3 months.

2. The speaker of my laptop is burst and producing eco sound.

3. The laptop is not packed as it used to be some rubbers are missing.

I will also wants to bring to your notice that my laptop motherboard is changed 5 times but still i am facing one or the other issue. I am also attaching some of the slips from the sysnet.

I have spent around 1, 70, 000 on my laptop for nothing because i cannot use this as a well because each time am facing one ore the other problem. I am also listing all the so no which i have received from lenovo till date:

[protected], [protected], [protected], [protected], [protected], [protected], [protected].

So you can see how many service request numbers i have received till now and how many times my laptop is being opened and close. I really don't wanna use this laptop any more as i have become a laughing stuff in my office as each time i am in office service engineer is there. If you can replace my laptop because of so many services and still the laptop is not up-to the mark.

The lastly, would like to place it on record that it has been a painful experience dealing with your organisation so far, the quality of service provided has been bad in my experience,