[Resolved]  Lenovo — Lenovo does not honour it's warranty - Repeated problem with Ideapad U410

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Mumbai City, Maharashtra

I bought a new Ideapad U 410 ultrabook last year in March, Topcover (`A' cover) broken at left hinge within TWO months of buying.Very correctly Lenovo replaced the cover under warranty on their own.Now After EIGHTEEN months-motherboard and keyboard gone bad AND Topcover (`A' cover) broken at left hinge AGAIN.Laptop is under valid extended Warranty, Lenovo Support refused to replace the topcover saying it was `accidental damage`????? Blindly Lenovo refused to acknowledge that the problem was with jamming hinge and won't replace under warranty while it did so the first time.I've been trying to reason with lenovo support that it is not any damage by user but they have not seen or understood the real problem which is a poorly designed or defective hinge.Any other company would have admitted their mistake and repaired the laptop under warranty ! Lenovo does not honour it's warranty While it replaced the topcover under warranty when it happened last year, it refuses to replace it this time, If it was not covered last year, why is it refusing to do it this time ? Laptop is still under warranty ! It's the same hinge which failed last year ! It's the same laptop ! It's the very same case !!! Lenovo's own forum on their site has many similar cases of hinge failure faced by the users. Very poor quality products and worse service.