Lenovo — Lenovo Flex 2, 14 in issue

Address:

560066

Hi,
I purchased Lenovo Laptop and after 2 years, few keys are not working.
I went to Authorized service centre Hitech Informatics Pvt Ltd, Old airport road, in Bangalore . They checked and confirmed me key board has to replace.

They said we will send quotation for new laptop keyboard.
I waited for their quotation mail but did not received till 2 weeks. meantime I checked with my old laptop keyboard which is working but few keys are gone.so I replaced with new keyboard few months back. I checked with that also but same issue few keys are not working. so I came to conclude my laptop issue with some other else, not with keyboard.

I went to another authorized Lenovo service centre this time which is located at Jayanagar 4TH block, Bangalore.

they checked and confirmed me the same issues with keyboard and charged around 800 for diagnose and they said we will send quotation. after few days they sent quotation and given confirmation. after 2 weeks they called me and informed keyboard is ready.

I went to service centre and they given keyboard which is different colour. I rejected that colour and asked same colour. they asked me to wait one day . so I went next day . this time they brought same colour keyboard but the issues is same few keys are not working. Again they checked and said issues with motherboard, not with keyboard.

I lost my patients and believes, I do not know anything with Laptop hardware but I came to know issue with something else, not with keyboard with my knowledge .

these technician are experienced peoples and working in Authorized service centre.
I am not sure this services canters are running with experienced employees are not.

only 2 authorized service centers in Bangalore both employees are not diagnosed properly. My time is waste, my money is waste but not fixed the issues till now.

I choose wrong brand laptop ? wher do I go now to fix my issues?

please suggest me now.