Lenovo — Lenovo flex 3 -1570

shainky

from Bangalore, Karnataka

Address:

Bangalore, Karnataka, 560037

Dear lenovo/lenovo india/ lenovo india pvt. ltd,
It is high time that you guys accept that you make junk laptops.
I bought a laptop, lenovo flex -1570 from us through amazon.com, with international warranty, for my father's birthday present. thanks for ruining it in a way that i could have never imagined.in just 2 days of laptop usage, the mouse pad has come out. the amazing service center (ticket no. ht[protected] said that the glue that held mousepad to the laptop "wasn't sticky enough" and added that they do not support this laptop as its "international warranty" is limited to us and china and i need to take it to your us service center to fix it. $619 laptop, 2 days, and it is nothing more than a junk box to me. as a birthday present i have gifted my father nothing more than added tension and thanks to you guys for making that happen. attaching a pic for your reference.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Lenovo customer support has been notified about the posted complaint.

Related Lenovo reviews

View all 4392 Lenovo Reviews

Comments

PapaJ

I purchased a Lenovo Flex 3, 1580 in mid-June of this year. About a month into ownership and almost daily use, the screen began to go black. The laptop was still turned on and I had adjusted the sleep and other functions to control this, but it continued to happen. I reached out to Microsoft to make certain it wasn't a software issue and nothing was found. I then contacted Lenovo support and went through a lengthy process with the tech, who did a very complete job, only to have the problem start again a couple days later. He told me to contact them again should the problem continue, so I did just that.

Long and short of all this: the last contact was unsatisfactory and I was accused of refusing to allow them to check and perhaps reload Microsoft. No matter how many times I attempted to explain this, both to the service tech and his supervisor - it was my problem they could not reload the software. I explained that I'd spoken with other technical people and the problem was simply a problem with the connectivity between the body of the laptop and the screen. My issue has been "esculated" to another customer care department and to date I've not heard back. DO NOT PURCHASE A FLEX MODEL UNTIL THE CONNECTIVITY ISSUE IS RESOLVOED AS I'M NOW TOLD THIS IS AN ON-GOING PROBLEM FOR LENOVO.