Lenovo — Lenovo Flex 5i

The device I purchased is having a display issue( Yellow tint all over the screen) from the day 1. I have contacted customer care several times, still they haven't sent a technician for onsite visit to clarify the issue and replace with another piece. Every time I call them they keep saying due to corona they are short staffed. But I see the raised complaint has been closed and got reopened only when I called them for enquiry.

Date of purchase: august 27 2020
date of delivery: sept 15 2020
complaint raised : sept 17 2020