Lenovo — Lenovo ideapad 320S

This is to say that, I, Payal Kalra had called up at the lenovo customer support regarding an issue in my lenovo ideapad's battery on the 29th November, 2022. The person on the called named Sunihi diagnosed the battery and other issues and asked me to do a BIOS update during which the system crashed. My phone's battery was discharged and so I had to place a call again. The next person, Sidharth asked me to arrange a spare laptop and pen drive for reinstallation of OS and I asked the person to reinstall the system in my laptop's SSd as it could be formatted. All the data was in my hard disk. The call was placed again after 20 minutes as I had to arrange spare laptop and pen drive and this timePratima Kumari was on call. She did the rest of the process of reinstalling the OS in the spare laptop and then later transferred it to my pen drive. Despite, asking her to install the OS in my SSd, it has been installed by her in my hard disk and all the data was lost when the system started. I again placed the call and this time Shweta answered who simply asked me to charge the laptop for five hours to resolve the battery issue.

I have lost all the data from my laptop and now I am working on retrieving the same. I am theatre artist and student who has got lot of photos and videos of plays and scripts in my laptop. I have recently submitted my research in theatre and the same content was also there in my laptop. Just due to the negligence of the technicians I have lost precious data from my laptop which is too expensive for a student and freelancer like me to recover. I request the concerned authorities to do the needful at the earliest and help me in getting the data recovered.