Lenovo — Lenovo ideapad laptop product issue

Address:

F503 Hyatt Residency, Near City plus Cinema, Sarkhej

I had purchased Lenovo Ideapad Laptop (81WB0193IN) on 27/08/2022 from reliance digital in Ahmedabad. I have been using the laptop since then. Recently I faced an issue where the laptop was unable to start; it was going into boot mode. We faced this issue during our 2nd month of this laptop. So, we gave the laptop for repair to the nearest service centre (Name of centre) which is almost 10kms from our home and it took 3 days for repair. After using it for 1 day we again faced the same issue, and gave the laptop for repair to the same service center. It has been 3 days and still the issue is not resolved. It has been only 2 months of buying this laptop and we already have visited your service center twice and I have lost my 1 week of productive time because o[censored]navailability of laptop.

I am lodging this complaint so that you either fix this issue permanently or provide us with replacement, as I do not have time to visit your service center frequently.

Lenovo is supposed to be a big brand and so far my experience with your product has not been very good, and the frequent visits to your service center and frequent follow-ups regarding my laptop has not been very pleasing and caused great discomfort to me as I had to visit your service center multiple times on a working day for the same issue.

Kindly look into my grievance urgently and provide me with the solution.

I have attached the service receipts along with this complaint.