[Resolved]  Lenovo — Lenovo India not honouring Warranty

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Mumbai City, Maharashtra

I bought a new Lenovo Ideapad U 410 Ultrabook in March last year.History of last one year: Topcover (`A' cover) broken at hinge within TWO months of buying.Very correctly Lenovo replaced the cover under warranty.After EIGHTEEN months-motherboard and keyboard gone bad AND Topcover (`A' cover) broken at hinge AGAIN.Laptop is under valid extended Warranty, Lenovo Support refused to replace the topcover saying it was `accidental damage`????? Blindly Lenovo refused to acknowledge that the problem was with jamming hinge and won't replace under warranty while it did so the first time.I've been trying to reason with lenovo support that it is not any damage by user but they have not seen or understood the real problem (Lenovo Complaint No.[protected] dated 6th.Nov 2014).Any other company would have admitted their mistake and repaired the laptop under warranty ! Very poor quality products and useless support in India !!!