| Address: | Gurgaon, Haryana, 342005 |
| Website: | www.lenovo.com/in/en |
I'm vikrant arora, a final year student in iit jodhpur.
I want to bring to your notice the bundle of problems caused by the tech company lenovo and they left me no other choice rather than to bring this to the attention of media.
My laptop has a warranty till august 17.
I have made about 12 visits to their service centers, some for resolving my issues and the subsequent visits for getting resolved the issues created by them, and they don't acknowledge them and blame me for the issues that were created by their service centers and were never there in the first place, and finally don't repair the laptop when i need it. I have to spend money to get it repaired (The laptop is in warranty) from somewhere else and now they even refuse to acknowledge the warranty. This is so frustrating and affects the mind so negatively because laptop is a thing that is needed the most for work today and mine doesn't work, thanks to their substandard repairing service. All of my work is always in the laptop like online lectures, notes, assignments and my thesis work of the final year project.
You of all the people know the value of time. And they have wasted so much of it.
Their previous service centers messed up so bad that almost all the people i met in the new service center claimed that the previous service centers were the reason they are here. The people in the second service center also knew that the first one was the reason for so many laptop problems as all the customers claimed the same thing. They still didn't repair all the issues, and now they are not accepting that instead marking it as our fault. This is really a big issue that has troubled so many people.
Since 3rd august, i haven't used my laptop because it doesn't work and they don't acknowledge it. I have tried so hard to get this resolved but nothing is working. I hope you can raise this issue to create awareness about the low quality service this company provides, their double standards and thus stay away from their trap.
Here's the story -
I had issues with my laptop (Which is in warranty till aug of 2017) in april and may for which i went to their service centers to get my laptop repaired. This was the 2nd service center which had opened just a few days ago in jodhpur. They opened the laptop and it had so many issues which were due to the repairing of the previous service center; half the screws were missing, wi-fi and speaker wires were tampered. It took me 6 visits (Spanning more than a month) to the service center and still they repaired just half of the issues as time passed. I got a summer internship in california so i had to leave for my hometown (Karnal, haryana) for preparation so i asked them to repair the remaining issues, but they said they couldn't do that in time (They needed 2-3 weeks for that).
Then i went to their service center in karnal but they said that it'll take 3 months to get a new keyboard (This was their authorised service center and my laptop is still in warranty). Then i had to spend my money to get it repaired from outside (My laptop is still in warranty though) as i do all of my work and this was too much delay from their side. I leave for us and my laptop stopped working on 25th july. I came back to india and visited them on aug 03, 16 only to find the service center had changed again (This is the 3rd one) and asked them to repair it. They told me that they'll have to ask the support whether they can repair it because i got it repaired it from outside. And after about 20-25 calls and 5-7 emails, they reply after 2 weeks that they won't do it because i had got it repaired from outside.
They created issues in the laptop that weren't even there in the first place, they didn't repair the laptop in time and left me with no other option than to get it repaired from somewhere else because i urgently needed it, and now aren't even considering to repair it instead putting the blame on me that i got it repaired from outside so they cannot do it.
This is pure bullying. They don't consider what they caused, then recite their company's policies that they cannot do anything and i'm not just one of the victims. I'm one of many.
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