[Resolved]  Lenovo — Lenovo is not giving refund of dead product

Address:

Pune, Maharashtra

This is the mail i wrote to the lenovo and last 6-7 month they are not listening to me... My name is Jitendra Bhakhda. I am one of your customers and I am hoping you may be able to help resolve a challenge I am facing. On June 12, 20012 I locked a complaint about my Lenovo Think Pad, because on Power button Failure Before that I already submitted this for some other problems. They asked me to bill submit to get repaired in warranty. I took off from office to submit the ThinkPad in service center they kept it for around 4 month for part repair and always saying to me that Lenovo is sending the part after that I called to customer care and they said we ll take care of your problem . Within 2 weeks, I got the call from Lenovo that we are sending the part but for some days again I didn’t get any response . After waiting for so long On December 04, 2013. I raised my Complaint as refund my money after that engineer came to my home and he checked the ThinkPad and he founded dead . Now I sent my all invoice Service report and complaint to Lencare.Sir, I am very sad to telling you that none of the Lenovo guy listening to me or replying to me . You ll be shocked to see the screen shot of my phone call to lenovo I was hanging on call for more then 1 hour and no one replied. Please note the following: :- It’s been 6 month my ThinkPad is Dead :- Service Center harassed me a lot :- Lenovo Care is not up to the mark :- I have wasted my Money and more important is time :- I have attached the call hold time screen shot Although your service center staff have been very polite and courteous, I hope you can understand why I am frustrated. I spent Money on it that has not functioned properly for 6 month it’s been in Service Center possession till 3 month . I would appreciate any help or assistance that you and your team may be able to Refund my money and resolving this situation. Thank you for your time. My Product is: 1838RY1 – MP06GE8 Complaint date : 06/12/2012 Service Complaint No(Case No) : [protected] Customer Number: +91 [protected]