[Resolved]  Lenovo — Lenovo is not providing the replacement of the Laptop

Address:

Bangalore, Karnataka

Hi Pahredar, I bought a Lenovo laptop on 27th October, 2013 from Mega IT Store in Koramangala, Bangalore -560095. The model number of the laptop is Lenovo G505S. The Serial number is CB24117048. Please read the summary of events now: 1) My laptop was getting overheated and could not even complete a single movie. I was shocked when the laptop was switched off automatically and I could relate to the over heating. 2) Then came the shocker- I turned the laptop upside down to check what is wrong and I discover that one of the screws near the fan area is missing and it immediately rang a bell. I am pretty sure that the dealer had fiddled with the system and that has led to the missing screw. I am of the view that a used or very less used laptop has been sold to me instead of so called brand new one. I thereby supply the proof in the form of a photograph alongside this email of mine to support my claim regarding the same. 3) Now I found that the battery charge is draining out so fast. Lenovo had sent an executive to repair the laptop and I did not allow him to repair and logged the same complaint with him and the Issue logged is SR [protected]. The executive also took snap of the missing screw. Now Lenovo is denying to replace this system. But I don't understand one point why should I bear this faulty product after paying the money. I hope you can help me out from this situation. Kindly find the photo and all other documents. Thanks & Regards, Tapas Mondal.