Lenovo — Lenovo k4 note product dead on, arrival partially working struggling to get service

Address:

560043

Hello team

I purchased lenovo k3 note 15 months back and i was very satisfied with the product and based on previous experience, i purchased one more phone which is k4 note for my brother in new delhi and was expecting same product quality. But for above imei number, we started getting lots of issues in 2nd month o[censored]se. We both are it professionals and doesn't have time to hand over this phone for 2 weeks. Moreover multiple issues were reported for this after 2nd month o[censored]se to your service centre in delhi but due to the downtime requested, we could not get this phone service done, issues are :-

1. Screen is well in good condition but we see a golden line which is few inches and may increase with time and duration o[censored]sage which you may not cover when warranty is expired.
2. Ear phone jack produces disturbance sound.
3. Battery backup is poor but that can be managed.
4. This phone restarts while using even when battery is more than 50% and its an intermittent issue.
5. Application stops responding
6. Overheating
7. Voice quality is low and music sound is very slow.

I am not saying that all your phones will have this issues as i am already using k3 note which has never shown any issues in last 15 months and i suspect that particular handset may have issue. I have now moved to bangalore and have original charger, box and phone. I would really request you to kindly help me in getting this handset replaced with a good working handset. I will be highly thankful if you can regain my confidence in your product.

Thanks and regards

Dheeraj kumar

Mobile number : +91 [protected]

Skype name /id : dheeraj. Thakurs

G talk id : dheeraj. Thakurs