Lenovo — Lenovo K6 note smart phone

Address:

Bangalore, Karnataka, 560098

Dear Sir/Madam,

I would like to introduce myself as Sachin V K, and First i would like to iterate that i have been using lenovo smartphones since from long time, i trust lenovo products and regular user of lenovo products.I was awaiting for lenovo K6 note, when it was announced in Sep 2016,

Awaited and purchased the Lenovo K6 Note on 28th Dec 2016 from the retail
store Sangeetha Mobiles, BEML 4th stage Rajarajeshwari nagar, Bangalore
through EMI option for Rs 15200.00 including one month replacement
guarantee in case of any damage. Bill is enclosed for reference.

Even though i did not had money in hand i purchased this phone through my
credit card on EMI option.I was very happy with the product but on 6th Jan
2017, i opened the built in compass App, it started showing the wrong
direction. And also tried playing some G sensor games, but i was not able
to play, came to know the G sensors in the phone were not working.

Reported same to the store where i purchased the phone on 6th Jan 2017, he
suggested me to go the Lenovo service center. Accordingly visited the
service center, which is at Jayanagar 4th block, Bangalore on 7th Jan 2017
.The Customer care office named Vidya, said nothing wrong with the
software, there is an issue with the Hardware in the smartphone, phone
needs to be repaired. I felt very bad and i was down, a faulty handset was
delivered to me. I did not give my phone to service for hardware
replacement because i did not wanted any one to open my new phone, it was
just one week old to me. I had special feeling towards my assets. Since it
was purchased a week back,

Further I demanded the replacement but CCO(service office or executive)
Vidya denied the same. she said as per company's policy replacement can be given within 7 days from the date of purchase of product and i was not
aware of this and no told me about this. Further the CCO (service executive) said, this is just a service center, we are not authorized to give any replacement, what ever issue you have, you please ask the store people. i cannot help you out"

Being helpless i called the the store Manager, he said, "i[censored] can get the
letter from service center we will be able to give the replacement for the
product". So i was kept hanging between the store manager and the service
executive. So my entire day got wasted, but nothing was fruitful to me, i
was totally disheartened and was blank.

I was deeply hurt with this kind of attitude at the store and service
center and writing this email. And its quite painful to see my brand new phone is getting serviced. I have become helpless now, who is going to
help me out with this problem and how.

Being helpless i gave the phone to the brand new phone to service center, which is getting serviced from past 4 days

Thanks and Regards

Sachin