Lenovo — lenovo k6 power 4g lte call issues.

Address:

Bangalore, Karnataka, 560056

Myself kishore m from bangalore.

I am using lenovo k6 power. Using vodafone 4g in sim slot 1 and bsnl 2g in sim slot 2. Everything working fine until last wednesday, nov 15th. All of sudden i started to face an issue of calling (Incoming and outgoing). When 4g lte preferred type is on. I can't make or receive any calls. But i can get mobile data without any issues. Then if i change network type to gsm only, i can make and receive calls but no internet. Really got disappointed too much.

I called to customer care and seeking support, it was a frustrated conversation. I can't imagine their support was that much worst.. As well none of the service centres to nearby my location. All are minimum 15 to 20km and you know how difficult to reach these places in bangalore traffic. That too service centres not open on sundays. I have to take a personal leave to get this update. Might it's two times for giving and receiving my mobile from service centres.

This is really frustrated a lot, made me decide to not buy any lenovo item in my future lifetime, as well as suggest to friends and family the same.

I want to mention that, it is in warranty period..

Later took the decision of visiting the service centre and i did it.

Looks like their service and customer concern are too bad, yesterday i went to service centre regarding the below issues. They could not able to solve the issues as well telling me it's working fine with jio sim. But i showed the vodafone 4g sim working fine with my another mobile. Fine as service centre guys recommended i changed my 4g sim taken latest by vodafone centre today. But it also works same, i cannot make or receive na call when 4g lte is on. If i change those network type to 2g it's working fine.

Really i fed up with your service, no one from support team called and provided solution, rather service centre guys also not supportive.