Lenovo — lenovo laptop model no. g50

Address:

Kolkata, West Bengal, 700020

I had purchased a lenovo laptop model number g50 from techno city (A wing of great eastern gorup) in kolkata on october 20, 2016.in the initial days the lapop was working fine. But since june this year, keyborad problems started cropping up in my computer every now and then. Sometimes the capslock button refuses to work, at some other times its the numlock or the ctrl key, the alt key and so on and so forth. Even the different alpahbet keys simply stop working at times.

I had visited the lenovo service center sometime back at e-mall kokata to report the problem. Since my laptop is still within the waranty period so i asked them to solve my keyboard problem by changing it. They inspected the laptop and while doing so, they themselves somehow tampered the f3 key, and quite surprisingly they started claiming that i had brought in my laptop by tampering the key myself! I was taken aback! The entire thing happened in front me, but the techies are completely denying it. I know that my laptop was in perfect good condition, but they are trying to put the blame on me just to avoid changing the keyboard at free of cost! If that's it, then why do lenovo make false commitments to customers to serve them within the warranty period! The type of support and service i'm receiving from lenovo people are disheartening.

As an end customer i would earnestly request you to look into the matter and guide me what needs to be done.