My Lenovo laptop IdeaPad 330 had issue in display ie. The power was on but the display was not showing anything.
When connected to a desktop monitor through hdmi cable, the contents were proper and working in the monitor. Which clearly says that only some issue with the display.
Also, when checked with a technician in general service centre, it was diagnosed that the display was fine but only the power cable has some connectivity issues.
Contacted Lenovo support through the bridge number and got the nearest authorised service centre as below.
Wipro Skypro Technologies, Pondicherry
Contact no: [protected]
Case no: [protected]
I submitted the laptop to the centre and after multiple(10 to 12) follow up calls and after a week, they informed me that mother board had some issues and that need be replaced.
How come a laptop which worked when connected through hdmi cable would have mother board issue. So, i did not ask to change it.
After two weeks I went to collect the laptop, on reaching they were saying, there might be an issue with power cable and they would try that first before changing mother board.
There is ambiguity in the findings.
But i collected the Laptop without changing anything. Now the laptop power is turning on only when the charger is connected. When the charger is removed the laptop shuts down.
This leads to me thinking that some original parts have been replaced and returned a faulty one. Or, when fitting the parts, something was not properly done.
I recommend investigation on this. I had to travel 120km back and forth to collect the Laptop. Please let me know any more details.
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