Unit Serial Number: PW002E5G
Product Name: 82HU00PQIN - NB IP Flex 5 14ALC05 R5 8G 512G 11S
Issue = Stop Code: DRIVER_PNP_WACHDOG
I had logged a Service Request on 23-May-2022, that my Lenovo laptop is not booting and displaying Error: Stop Code: DRIVER_PNP_WACHDOG
For next one week, Lenovo premium support team provided me on-call support and tried to install OS remotely, which did not work
New on 31-May-22: (Work Order# [protected]) Surya Kiran L1.5 (INWP20120032, M# [protected]), came to my home and replaced the old SSD with a new SSD. But OS was not installed When I called Lenovo Customer care, Customer Care informed me that that Surya Kiran was supposed to install OS also, but he went just replacing the SSD without installing OS.
Again after I contacted Lenovo customer care multiple times, Shabbir (INWP[protected] came to my home on 16-Jun-22 & again on 20-Jun-22, but he could not install OS. He also mentioned to me that he is a hardware engineer and has no idea about software/OS, so he was on call with some other engineer all the time
Now again on 25-Jun-22 (Work Order# [protected]) Shabbir (INWP[protected] came for the 3rd time to my home, tried to fix the issue by replacing the old mother board with a new one, but issue did not get resolved, Error (Stop Code: DRIVER_PNP_WACHDOG) still persists. He replaced the old mother board back. Also, I have received a pdf copy of Onsite Service Call Report, in which the customer signature is not mine nor the customer remarks (good service) is mine.
It has been more than one month since I had reported the OS issue, and I have not been able to use my laptop. Looking at the above several failed attempts to resolve the issue, I have no confidence that the issue would be resolved.
I request to refund my full money. If I do not get my full money back, I would have no other choice but to approach consumer court.
Lenovo is a respected brand in Laptop, if I post my negative experience in all the social medias and if I have to approach consumer court, it would surely impact your respected brand and reputation
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