Lenovo — Lenovo miix-3-1030 tablet

Address: 400068

Website: Lenovo India

I have purchased Lenovo Miix 3-1030 tablet on 25.04.2015 (copy of bill attached). Mobile no. registered for it is [protected]. Serial Number of tablet is P20015KW. Name of the dealer: Vijay Sales (Borivali west). Within 2 days of purchase, I found the heating of Tab problem. I complained for the same to a sales person and lenovo person at Vijay Sales but they both convinced me that it is normal. Thereafter I called 3-4 times for the same problem on phone to lenovo sales person at Vijay Sales and asked for replacement also. I didn't get satisfactory reply from them. Due to time constraint, I couldn't go personally thereafter.. But again now in October 2015, keyboard stopped working. I visited Vijay Sales and showed the keyboard problem to Vijay Sales sales person as well as lenovo sales person at Vijay Sales. They took it and promised to get it repaired in 3-4 working days only. On 7th October 2015, I handed over my tab to them for repair ( scan copy of acknowledgement attached) and after minimum 50 calls (for follow up with Nitin Prajapati-VijaySales sales person) I got my tab back on 8th November 2015 without repaired or replaced a keyboard. Still it was in non-working condition. I again followed up with Nitin Prajapati, but he ignored completely my keyboard issue. Then I followed up with Vijay Sales customer care through email and finally with lenovo customer care wherefrom I got address of authorised lenovo service center at Borivali west. I approached them and handed over my lenovo tab for repair in 3rd week of November 2015 (don't remember the date exactly). There also I had to follow up constantly after 1 week as they also promised of 3-4 working days. Finally i got my keyboard repaired on 19th December 2015. Job Sheet no. LMUM[protected]. They refused to give any acknowledgement copy for my record. So out of 1 year warranty for my lenovo tab, I almost lost 2 and half months in keyboard repaired only. That too because of bad after sales service of Vijay Sales as well as of Lenovo Service Center. Completely disappointed with Lenovo Miix 3 Tab and Lenovo service.