Lenovo — Lenovo mobile handset problem

— forwarded by ashok humnekar/lho/sbi/sbg on 06/27/2017 09:18pm —
To:
From: "ashok kumar humnekar"
Date: 06/27/2017 08:59pm
Cc:,
Subject: fw: complaint about a fault in lenovo mobile phone

Dear sir/madam,

Please refer my earlier mail dated 23.03.2017.

On 12/07/2016 i bought a handset/vp51171/lenovo ("[protected]", "[protected]") mobile phone from you.

I have discovered that the phone has the following problems:

1-charging speed of mobile is dead slow and even after 08 hrs of charging it is getting charged up to 30% to 40% only.

2-battery backup is very poor, as it gets discharged immediately.

3-phone also gets hanged after opening one or two applications.

I have also visited and given my handset to lenovo service center malviya nagar bhopal 4 time, firstly on 23.02.2017, secondly on 02.03.2017, thirdly in last week of the march 2017 and forth time on 07/06/2017 but my problem does not resolve, my mobile handset is also with the your service centre since 07.06.2017.

The consumer rights act/sale of goods act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.

As you are in breach of contract i am entitled to have the phone [repaired/replaced or refunded].

Being a service person i am not able to visit your service center frequently. Without a smart phone i am having lot of problem in day to day life.

I request you to please look into the issue ant get it resolved at the earliest.

Yours faithfully,

Ashok kumar humnekar

C 9/1 sbi officers colony,

Char imli,

Bhopal-462016

Madhya pradesh

Mob:[protected]

Ph:[protected]

From: ashok kumar humnekar [mailto:ashok. [protected]@sbi.co.in]
Sent: thursday, march 23, 2017 6:01 pm
To: '[protected]@lenovo.com'
Subject: complaint about a fault in lenovo mobile phone

Dear sir/madam,

On 12/07/2016 i bought a handset/vp51171/lenovo ("[protected]", "[protected]") mobile phone from you.

The mobile handset is having following problems:

1-charging speed of mobile is dead slow and even after 08 hrs of charging it is getting charged upto 40% to 50% only.

2-battery backup is very poor, as it gets discharged immediately.

3-phone also gets hanged after opening one or two applications.

I have also visited and given my handset to lenovo service center malviya nager bhopal twice, firstly on 23.02.2017 and secondly on 02.03.2017 but my problem could not be resolved & same problems still persist.

Being a service person i am not able to visit your service centre frequently. Without a smart phone i am having lot of problem in day to day life.

I request you to please look into the issue and get it resolved at the earliest.

Yours faithfully,

Ashok kumar humnekar

C 9/1 sbi officers colony,

Char imli,

Bhopal-462016

Madhya pradesh

Mob:[protected]