Lenovo — Lenovo Mobile S660 Board Issue and no response on complaint raised since 1 Dec 2014.

Address:

Mumbai City, Maharashtra

Dear Sir / Madam, I am writing this mail with reference to my Lenovo S660 bought on 27 April 2014 from Flipkart vide order id OD[protected]. The phone was having an issue of intermediately it is not able to access the SIM, first I thought its an issue of network and I complained to operator and as I am from telecom profession. I requested concern NW team to look in the issue, which they did and confirm to me by putting SIM in another phone and putting different SIMs in my phone. As the problem was intermittent I did not bring it to service center, but lately it completely stopped accessing the Network and I brought the set to your partner HCL Mumbai and I have been given an estimate of Rs 7000/- stating sim slot issue sim connector stuck inside. I tried to explain that set has this consistent issue of not accessing the NW and repeated SIM was tried. Lenovo Service Record vied No SRIN[protected] I am sharing this background as I was accepting a more mature understanding of the issue by your esteem organization and some understanding of the issue by service center people. They were more than keen to make the bill and enforce cost of poor quality of product on me. This I resisted and as responsible consumer thought of at least bring this in knowledge of yours. While I am sharing my pain with you, I have another concern when I went to repair center first time, I was told it will not be considered in warranty without the bill, my submission is when phone has IMEI no then why copy of bill is desired. Any way since its company policy I complied and visited again. I am looking here intervention of parent company to maintain the company reputation and instruct service center team to be more sensitive on known product issue and not unnecessary try to attribute core issue to other trivial issues. Rgds, Sanjeev Mathur M [protected]