Lenovo — Lenovo not providing the product and service

Address:

Kolhapur, Maharashtra, 416001

I haved made a call lock for lenovo think center all in one, and it has been 3 months passed but lenovo has not provided the product or service, they pick up the phone and disconnect it immediately, and when pickup they keep on hold for long time for 1 -2 hour, also when asked to transfer to team leader (mithoon/abhishek) they say that tl is on lunch, inmeeting, not available, etc.

Lenovo fool the customer

Lenovo product is defective and poor quality, i would suggest no to buy it.

Lenovo support is zero.

Lenovo just try to pick up the client whose product is not in warrenty and charege high price for the product and focus on them only.

I have locked a compliant on: june 10, 2016 they provided case id no:[protected]
After wared they provided case id: [protected]
Afterwards they provided case id: [protected]
Afterwards they provided case id :[protected]
Afterwards they provided case id: [protected]

This all case id they just give to customer and no follow up, calls, or issue resolving just when customer ask for what happen, then just they give case id. also they tell that we will call you and their is no call from lenovo tl or executive.

Once in the above case their engineer has been visited on jul 24 and taken snap of the product and posted it forwared and afterward he has also not came.
The company is not taking seriously.
The lenovo is ignoring us.

Also i have asked lenovo care tl to mail me that they do not want to proveed the service tell me and mail me, that also they are not doing.
They are trying to fool and cheat the customer that your parts is in transit, in banglore, is patched today/tommaro, parts not available, engineer will visit you, etc.

Till now engineer has not been visited.

I am facing a heavy loss from last three months due to unavailable of the computer. i would like to get the full return/replacement of the product along with the loss suffered from last three months.

Their is lot to say, but i do not now how to explain it clear.