Lenovo — Lenovo Premium Care Tech

I scheduled a work order to fix a broken hinge on my IdeaPad 5. 4 days later a tech came to my home to fix the broken hinge. My laptop was still usable but I didn't want to open or close it to avoid further damage. The tech began his repair and after installing the new top he also installed a new screen which it didn't need. The new screen installed left the laptop unusable as you couldn't see anything when it was on. He tried the original screen that was working prior...same issue now. The tech had to order more parts, a motherboard, and the next service appointment was one week out. I need my laptop to work for my business but now I am left unable to get work done. The appointment time a week later has passed and I am told sometime next week. The tech that came to fix the hinge created a problem for me being without a working computer. I have to go buy another one so I can work because this tech created a new problem when attempting to fix the broken hinge. I lose money when I can't work and Lenovo premium care is costing me money. Lenovo provided no options for me for the inconvenience they created and I am extremely disappointed. Lenovo won't or can't correct this issue soon enough and they won't take responsibility for the situation that their tech created.