Lenovo — Lenovo Serial No. PG02AJVD

I have logged a complaint regarding hard drive issue in my lenovo desktop and one week already completed and there is no solution provided by lenovo. Complaint no. [protected].

I am doing call to lenovo service center on daily basis and they always says that it will take 4-5 days.
I do not know what kind of service they are providing to customer.
Kindly do help in to this matter on urgent basis.