Lenovo — lenovo service center and service on mobile phone | |||||
Dear team of lenovo, I had very very pathetic service from your center. After purchasing lenovo k6 power i faced several issues in phone & frequent hanging problem. The charging point damaged and phone is not getting charged. When i reach out to service center, they first told me that this is physical damaged and not covered in warranty. I said ok and waited for 2 hrs to estimate the cost they estimated 1200 rs for that. I agreed for that cost and ask them to repair. (The part cost is in the current market is not more than 250 rs, still i agree to pay rs 1200) After 10 days i got call from service center the stating that your phone is liquid damage and need to replace mother board and cost of that is 6700 rs. When i hear that i am in shock, how my phone is liquid damaged, then i visited to service center and checked with person he told me that the phone is physical damaged and need to change motherboard. I ask then there is no connect between charging point and motherboard, still he refuses to explain and told me that they are not authorised to replace part at ic level. Is this what we call a service? While inserting charger pin it was damaged is this out of warranty? And why we should we change motherboard if the charging point is damaged?? The lenovo service center is very pathetic, when i was in service center i observe that they have not taken any phone with warranty, they are just giving some useless reason to every customer and not giving any warranty for any part. Hope so you will take any action on it. Was this information helpful? | |||||
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