Lenovo — Lenovo service center is forcing us to get its touch replaced

apoorv.lko

from Ludhiana, Punjab

Address:	110061
Website:	www3.lenovo.com

Recent purchased Lenovo Vibe X2 is not working properly, it's battery is not giving proper backup, and suffering from overheating and hanging problem.

Lenovo service center is forcing us to get it's touch replaced on cost basis @ Rs. 8000/- approx., despite touch is working and after get the touch system replaced on cost basis they will take action on other problems of the mobile.

Lenovo Vibe X2 Mobile was purchased on 20.5.2016 @ Rs 9985/- through Snapdeal Online shopping, bill issued by SPONTANEOUS COMMUNICATIONS PVT LTD.-Bijwasan, Khasra No. 631, Phirni Sadak, , Village Bijwasan, Near CISF Camp, CITY Delhi 110061
COMPANY'S VAT CST TIN : [protected].

Request you to kindly take appropriate action so that mobile's problem can be rectified as we are suffering a lot.

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Comments

Surjeet Subho

from Kolkata, West Bengal

You have taken inspection fees.Rs. 173.00 for sort out the actual problem for my lenovo p-780 mobile, and after (without) full check up and inspection hcl service ltd told me the mobile mother board has some problem and must change the same and its changing cost rs, 9000.00 (approx) no alternative solutions, and that time it was impossible for me to bear such expenses rs, 9000.00. So, i got checked the same outside and repaired them at a very nominal charged for rs- 950.00, now the my mobile set is fully running well and good. In view of the above, i claim herewith the refund of my inspection charged amount with penalty for wrong information provide and charging the huge amount and misguide the customer having no proper checking and inspection the mobile wheres the customer must pay the full inspection charged.
Surajit Das.
Mob no :- [protected]