Lenovo — Lenovo service center mobile repair service

Address:Lucknow, Uttar Pradesh, 226016

I have submitted my handset to lenovo service center on 13-aug-2016 for repairing. I was being given 10 to 12 days timeline for repairing the handset by the service center. After 7 days on 20-aug-2016 i called them to know the status and i got shocked to know that the handset has been dispatched on 19-aug-2016 to lenovo for repairing purpose. Now i want to know why the handset kept idle for a week and why it hasn't been dispatched on time.
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Dear Sir/Madam
I purchased lenovo laptop G50-70 notebook model no 59443034 on[protected].
Laptop is working fine except for battery.
Battery life is less than 1 hour.
I tried to solve the problem but couldn't solve.
Kindly Help for same.

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