| Address: | Ernakulam, Kerala, 683106 |
I have purchased a smartphone lenovo zuk z1” through amazon on 26th may 2016. After two weeks following problem arising in my handset:
1) hanging problem in handset after attending calls
2) display not working after a call
Last month (21/may/2016) i visited service centre “touchess communications” aluva & submitted my handset to them& they told me that in approx. Two week my handset will be ok. Now more than 25 days has been over. I haven’t received any call for status of my handset. & i also not received my handset yet
Today i have contacted the customer care and they replied that the parts not arrived yet.
I am facing many problems in daily routines due to not having my smartphone.
Address & contact no. Of service centre are as under:
Touchess communications, first floor, mulavarikal building, opp. Private bus stand, market road, aluva-683101
[protected]
Imei no: [protected]
Lenovo service record no: srin[protected]
Customer complain code: c0012-display-internal
This is a very formal request to lenovo company to refund my money asap.
I am ready to proceed with any formalities required i. E. Returning the handset or any documentation.
Regards
Ajesh c. R
Reach me @: [protected]
Mail id: ajesh. [protected]@gmail.com
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Today also i have contacted the customer-care and they replied that the parts not arrived yet.