Lenovo — Lenovo & Their Partner Harassment to the Customers.

Website:

buyalenovo.com/store/systech-it-lenovo-laptop-showroom-computer-store-desktop-shop-marathahalli-bangalore-64037

I bought a screen for My laptop from Lenovo's Exclusive Partner Store.

Lenovo Exclusive Store - Systech IT Solutions(Full Address at the end)

I reached out to them from Lenovo's official website :
https://buyalenovo.com/store/systech-it-lenovo-laptop-showroom-computer-store-desktop-shop-marathahalli-bangalore-64037

I paid amount than other stores (rs.7000) for the new screen in my laptop, and the Lenovo store mentioned to give me 1 Year Warranty.

Screen display went bad in 6 months. And I went for the store, it was closed and no one is replying in the official mail or the phone number.

Next I reached out to Lenovo Customer Care : and mailed to multiple departments there. After first accepting my case later they told me - "GO TO THE DEALER WE ARE NOT RESPONSIBLE".

They were also quoting that we cannot help as Receipt number is mismatching.

THEY DID COMPLETE HARASSMENT OF ME, AND DID NOT CALL EVEN A SINGLE TIME, EVEN AFTER KNOWING THAT THERE IS NO FAULT OF CUSTOMER.
EITHER FAULT LIES IN LENOVO PARTNER STORE OR LENOVO ITSELF.
MAY BE SINCE STORE IS CLOSED THEY DONT WANT TO TAKE RESPONSIBILITY.

I have been facing a harassment from them, have not able to do work for more than 14 days as my whole work depends on laptop.
- Customer care not picking phone for more than one hour (Screenshot of Calling Attached - "Lenovo Customer Care Long Waiting Time.jpeg")
- Emails forwarded just from one dept. to other
-Partner not picking phone at all
-My personal work loss
- Mental strain & breakdown because of all above factors and not a single call back from Lenovo.

Even if the number is mismatching, the bill I got was from lenovo official partner store. (As mentioned in their website.) So, still they should be following up given one of their partner store is not replying.

Detials :
As per the case no:
[protected]SERIAL NO: PF0WPXTEMACHINE TYPE: 20H1MODEL: NoteBook TP E470 4G 1TB DOS

Lenovo Exclusinve Partner Store :
Lenovo Exclusive Store - Systech IT Solutions
No. 850, Sigma Arcade 2, Near Tulasi Theater Road, Marathahalli Main Road Bengaluru Karnataka 560037