Lenovo — Lenovo Thinkpad X1 CARBON

Hello,

My name is Ajith J Antony and I purchased a Lenovo Thinkpad X1 carbon laptop from your store 'Allnet' at Oberon Mall, Cochin, Kerala for an exorbitant price of Rs 1.86 Lakhs! The serial number of the machine is 20R1S05400 - PF27V2LV. Even with a high price my dealer said Lenovo is not offering genuine windows or office along with the machine. And to make things worse, the camera of the laptop was not working from day one onwards. And i had to run from service centers to service centers to get it rectified. My dealer Allnet had a service center at Cochin, but they declined to attend to my complaint. They directed me to another center named AARJAY Associates at Cochin to get the problem rectified. AARJAY Associates never contacted me after giving a resolution and they kept the laptop in a very bad condition. When i collected the same today the just six months old laptop was covered with dust and all my data was gone. I wonder whether it was a genuine lenovo laptop which was sold to me at that exorbitant price. Now i am a highly dissatisfied customer and has determined to spread this message though all my circles and mediums. I also urge Lenovo not to indulge in sale of their products if they can not promise quality service.