| Address: | 2323, III Floor, Ardente Office one, tower-B, Hoodi, Bangalore, 560048 |
We have purchased 5 laptops V14, 11 gen Intel i3 laptops on 16th of February 2022, as per the below order number. These were for our start-up and as advised by their inside sales team as best suitable for our requirements.
The laptops received on 18th are extremely lagging and slow performing. they take about 28 seconds to respond to each click in the local machine and much slower on net. So if we type anything, we will not know what we typed until half a minute or so. They are not fit for the purpose of purchase which is coding and development that our startup firm is into.
Order Number is [protected]
Placed on 2/16/22 11:43 PM
As soon as we noticed that on 20th we raised an immediate complaint. But no one seemed to respond correctly neither their online chat team, on call or via email, until I had written to sue them as it was causing revenue loss and client frustration for us.
Their technical person came to office today on 24th after many many follow-ups. He mentioned the following which is shocking and causing mental agony:
1. Windows 11 Pro is not compatible with 4GB Ram, so even with all other great configuration of the system, it is not fit for purpose.
2. No Quality performance was done on the system before sale as the operating system wasn't installed correctly causing it much problem.
3. Although the systems were delivered on 18th, the operating system installation was done 3 months ago and warranty in their system is only reflecting as 9 months left instead of 12 months.
4. I purchased extended 3 years warranty but that was not reflected in their system at all.
5. Representative who said systems will be replaced or refunded if any issue is now asking us to pay additional and upgrade but would not refund or exchange.
Overall I think as a start-up being cheated in large as this is causing us a loss in all angles and a bad experience.
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