Lenovo — Lenovo Vibe K5 mobile repair

Address:

530044

Dear Concern,

I am Ramesh Kumar from Visakhapatnam. I have purchased Lenovo Vibe K5 model on dated 19t December'2016 at Visakhapatnam. It is here by giving complaint against Lenovo Vibe K5 model. On 11th February'2017 my mobile get switch off due to the technical problem.

I brought my mobile to Lenovo service centre in Visakhapatnam. They replied me
mobile got problem from Motherboard so need to change motherboard and hence i have warranty for one year. I have handovered my phone to service center on dated 11th February'2017. They told me mobile should be collect after ten days. I went to service centre after ten days but my mobile did not handovered and they replied to come again and again. I went 4 times to service centre but they did not handovered my mobile. Even Though I am in follow up everyday morning and they replied will get a call in the evening before 3PM. We approach to customer care care also several times but they also replied me will take some time.

Hence I am very much dissatisfied with the product and your service. We requested you to replace new mobile with the existing mobile or else provide my mobile with repair immediately for future smooth working otherwise I will approach to consumer court. Again I am saying that very much dissatisfied with the product.

Regards,
Ramesh Kumar
Mob;[protected]