Lenovo — lenovo vibe k5 note - touch screen not working and response of service center.

Address:

560102

Hi team,

With this email i would like to highlight a matter regarding my lenovo k5 vibe note which i purchased last year in the month of september. Somehow the touch screen of the cellphone is not working and i went to the below mentioned lenovo service center.

Vac teleinfra solutions pvt ltd
No.411, 1st floor, 1st main, 1st cross, 7th block, koramangala behind voda fone store, bangalore - 560095

To my surprise they told me that the cellphone can't be covered under the warranty because it has been physically damaged. Do you know hat they are considering as physical damage? The edges of the one side of the cellphone has became white because of the the back cover of glass which has been provided with the cellphone. I never asked for that glass cover. It was already present in the box so how can its usage be treated as physical damage.

Would i be able to get the screen of cellphone changed?

Should you have any queries then let me know.