Lenovo — Lenovo wireless combo kbd+mouse (code: [protected])

Address:

INFOCARE DIGITAL SYSTEM PVT. LTD., 3/152 VISHNUPURI, NAWABGANJ, KANPUR, U.P.-208002

To whomever it may concern,

I have surrendered my above said product for replacement (under warranty) (code: [protected]). Initially i was told that the product will be replaced and delivered to me within 3 working days. But after 15 day when i enquired, i was told that the product was undelivered due to unavailability of model.
Again after 25 days of no delivery i tried contacting lenovo service center (infocare digital system pvt. Ltd., vishnupuri, nawabganj, kanpur) but disgracefully nobody bothered to pick my call and respond, though i tried calling 7-8 times.
First of all, i want your service representatives to be a bit professiional and secondly, provide my replacement. If model is unavailable, provide a new model or else initiate complete value refund.