[Resolved]  Lenovo — Lenovo Yoga 2 Tab

Address:

Dakshina Kannada, Karnataka, 575015

Hello,

I have purchased Lenovo Yoga2 8inch tab from FlipKart (Order Date: 2nd March, 2015 12:54 PM ). I had purchased this item from being in Mangalore, Karnataka, India. After the product was delivered, I had later sent the purchase invoice to Lenovo for the Warranty registration. In response they have replied with the following update-
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Warranty registration request... [Incident:[protected]]
From: [protected]@lenovo.com replied on Tue, 26 May 2015 11:49:12
Dear Customer,

Thanks for contacting Lenovo POP Registration Team

Your registration request is fulfilled in our system. Here is a summary of the product:

Serial Number (S/N) : HA05NMEW
Warranty Start Date :[protected]
Warranty End Date :[protected]
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Recently, I had to contact lenovo for findingout the price of the "display" of the product as it is having some issues and i wanted to change the display. I was very much aware that at this time my product is out of warranty. As i wanted to know the total price that may cost for me to get this Display changed, i contacted lenovo over their support centre. Support centre asked me to provide Serial Number and IMEI number of the product for verification. I provided the same and they gave me a shocking news. They said this product was purchased in Russia and since it is purchased out side of India, their service centre will not accept it for service/repair. I told them that this product was purchased from FlipKart being in India and i had earlier registered the warranty with Lenovo by providing FlipKart Invoice. But they did not agree. They provided me the record of this product from their database which was really shocking. This time they provided following details which is totally different and not tallying at all with the details they had provided previous after my warranty registration with them. This time details shows that my product was purchased in different date.

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Response By E-mail (Habeeb Basha S) (20/12/2016 05.18 PM)
Dear Parthasarathy,

Thank you for contacting Lenovo POP Registration Team.

We have already updated your system warranty in our database as per the invoice shared. Please find below summary of the product:

Serial Number (S/N) : HA05NMEW
Warranty Start Date :[protected]
Warranty End Date :[protected]
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I then contacted flipkart to findout some solution to this issue. They confirmed again that their invoice shows correct information and this product was purchased in india. When i requested them to settle this matter with Lenovo, they said, I need to directly aproach Lenovo with the purchase invoice and get it resolved.

I again approached Lenovo for finding how the initial details on their database got changed for this product and i requested to provide a proper resolution to my issue. They didnot respond to me. Now they are just ignoring my emails by not replying.

I kindly need your support in getting this issue resolved. Lenovo is cheating cutomers.

Thanking You,
Parthasarathy Rao,
[protected].