Lenovo — lenovo zuk z2 plus refurbished mobile

Address:

Thiruvananthapuram, Kerala, 695009

Respected Sir,
Two days back 20/11/2017, I received my order Lenovo zuk z2 64 gb mobile. (My Paisa Pay ID. [protected] Rs.10999.00, My claim ID.3289109 ) The receved mobile box is not belongs to the mobile I received. The box was torn off inside and the IMEI number sticker also torn off and written the IMEI number manualy sticked on the box. I prefer the Black color mobile, they send the Charging Adopter White Color. Sim eject pin, User manual, Matte black steath case are MISSING in the box. This matter I had been informed you on 20.11.2017 enclosed with two photographs. In this condition I do not want this mobile. I contacted your retailer ALPHA RETAIL regarding this issue . They replied me, The mobile I received is REFURBISHED Mobile. I did not order refurbished mobile. I paid money for Brand new fresh Mobile only. I trust ebay 100%. But very unfortunatley your retailer spoiling very trusted and very reputed name of ebay. I am NOT SATISFIED in this buisiness deal. Please arrange to take return the mobile back and refund my money as early as possible.
Thanks and Regards, Sulthan Hameed.