Lenovo — Minor scratch done by service center

Address:

Lenovo service center maroal naka near metro station

My self Arvind soni
Reference no - [protected]
Serial no PF2DJ7FX
Its 10 hours used laptop, touchpad was not working, windows creashed, it's too slow I think there is some hardware related issue. I am also sending the photo and video of my hardware related problems, I have given my laptop on 28september 2020
When I went for pic-up I was shocked my laptop was having some physical damaged I told to them about, physical damaged, they sad it's just a normal scratch pls accept we cannot do anything, I refuse to take the laptop
I will not accept this laptop anymore I want the replacement for shure
There is a hardware related issues and physical damaged done by service center, basically I am cheated by Lenovo.